Frequently Asked Questions

Delivery is completely free when you pay in advance, plus you get an instant discount on your order total. For Cash on Delivery (COD) orders, a flat delivery fee of Rs 220 applies nationwide. There are no hidden handling fees.

Most orders reach customers within 2 to 5 working days. Deliveries within Karachi typically arrive within 2 to 3 days, while major cities like Lahore, Islamabad, and Rawalpindi arrive within 3 to 4 days.

Yes. We deliver to every city, town, and postal region across Pakistan serviced by our courier partners (PostEx, DEX, and Leopards Courier).

No. Cash on Delivery is always available. You pay the courier in cash when the parcel is delivered to your doorstep.

Once your parcel is dispatched from our Karachi warehouse, we send you an SMS and email containing your courier tracking number.

Yes, within 5 calendar days of receiving your parcel, provided there is a genuine defect: the item arrived broken, a defective unit was received, or the wrong size/color was sent. We do not accept returns for change of mind.

Minor color variations (5–10%) caused by studio lighting, camera sensors, or mobile display settings are normal and are not considered a defect. However, if the wrong color was sent entirely (e.g. blue instead of red), you are eligible for an immediate replacement.

Yes. Every single item is checked before dispatch. We photograph items as they are and write honest specifications.