Refund & Return Policy — 5-Day Guarantee

At Everino PK, we value your trust above all else. If you experience a genuine problem with your order, our 5-day return policy ensures you receive a prompt exchange or full refund without unnecessary hurdles.

1. 5-Day Return & Exchange Window

You have 5 calendar days from the delivery date recorded by the courier to report a damaged, defective, or incorrect parcel.

2. Eligible Reasons for Return

• The item arrived physically damaged or broken during transit.
• The product has a technical defect or does not function as advertised.
• An incorrect product, size, or color was delivered compared to your invoice.
• The item is materially different from the product description and specifications.

Note: We cannot accept returns for change of mind or subjective preference once an accurate item has been received in sound condition.

3. Return Condition Guidelines

Items must be unused, unwashed, and returned in their original packaging with all attached labels, user guides, and accessories. Due to hygiene regulations, intimate apparel, cosmetics, and opened personal care liquids are non-returnable unless received damaged upon unboxing.

4. Step-by-Step Return Procedure

1. Take 2–3 clear photographs or a short video showing the fault or incorrect item.
2. Send your Order Number and proof to our customer care team on WhatsApp (03412865325) or email (info@everino.pk).
3. Our team will inspect the claim within 24 business hours and arrange for product return or direct replacement.

5. Refund Timelines & Payment Methods

Once your returned item arrives at our Garden West, Karachi facility and passes inspection, your refund will be disbursed within 2 to 3 working days via:

• Raast (Instant Inter-Bank Transfer)
• Direct Bank Account Transfer (Any Pakistani Bank)
• EasyPaisa or JazzCash Mobile Wallets